Cologne: 14.–15.05.2025 #insureNXT

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insureNXT Innovators Award

Top 3 - Collaboration Champion

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Closing the flood protection gap by predicting flood vulnerability to damage for every house

Urban flooding is the fastest growing physical climate risk. Aggravated by urbanisation and climate change, floods are already impacting insurers' loss ratios, creating the need to price flood risk more precisely and granularly. While Nordic countries like Norway boast 100% flood insurance coverage nationally, the rest of Europe has significantly lower coverage, putting insurers and citizens at risk of not being able to deal with costly flood damages. Germany has 50% coverage nationally, while other countries like Italy and Spain have even lower coverage. For 100% coverage, flood insurance needs to be affordable for buyers, but also profitable for sellers in a competitive market, where it is challenging to differentiate on factors other than price and quality of customer service.

To help insurers maintain profitability, we developed a new approach to model flood risk for every building at a resolution of 1 x 1 meter. We started by analysing thousands of historical flood claims which we have received from our insurance partners. We developed our product with Fremtind, Norway’s largest home insurer. We are combining these claims into ML models with geo-science data: For every building we analyse more than 600 parameters from geology and hydrology. This gives a unique assessment of the likelihood of a building to flood, but also its propensity to damage. This is crucial for our flood risk understanding, as we now see that areas which never flooded before, now are exposed.

7Analytics

Revolutionizing Travel Insurance - ERGO & Miss Moneypenny Technology's Collaborative Innovation

ERGO and Miss Moneypenny Technology have partnered to revolutionize the travel insurance experience with their innovative Digital Emergency Card. This collaboration addresses critical challenges in the travel insurance industry, such as customer dissatisfaction, escalating claims costs, fraud, and operational inefficiencies. The Digital Emergency Card provides seamless access to ERGO's ecosystem, including services like AirDoctor, through a user-friendly interface within the customer's mobile wallet.

Proactive push notifications and geofencing technology ensure timely assistance and guidance, while streamlined billing processes will reduce costs and enhance efficiency going forward. Early successes in the launch demonstrate the Digital Emergency Card's potential to transform the travel insurance landscape, empowering travelers and enhancing the overall customer journey.

MissMoneypenny

pma & muffintech collaborate to elevate broker support

Supporting insurance brokers with an AI chatbot iaddresses key challenges in the industry: as experienced brokers retire, the number of customers per broker increases, making it harder to provide personalized service. New brokers often struggle with complex policies and regulatory requirements, slowing their ability to advise clients effectively. An AI chatbot acts as an always-available assistant, helping brokers answer customer queries, generate quotes, and navigate policy details in real time, streamlining workflows and reducing response times thus improving customer satisfaction. Brokers can focus on high-value interactions and can maintain a high level of service.

muffintech