Here you will find the most frequently asked visitor questions.

Trade Fair Information

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The opening hours are:

26.04.2023   9:00 a.m. – 6:30 p.m.

27.04.2023   9:30 a.m. – 4:00 p.m.

Ticket Questions

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In urgent exceptional cases, we can check and, if necessary, enable a change of name on your ticket. In this case, please proceed as follows: First send the newly purchased ticket with the correct name as well as the old incorrect ticket by e-mail to Ticket-Shop (, with the subject “NAMENSÄNDERUNG” and the indication which ticket (ticket number) should be cancelled. We will then cancel the ticket and refund the corresponding amount as a credit to your credit card or PayPal account. We will then send you a confirmation of the cancellation.

Please note that cancelled tickets are blocked for our access system.

You can buy tickets exclusively through the ticket store.

Tickets are not sent by e-mail, but can be downloaded from the trade fair app once they have been ordered.

You can find the trade fair app in the App Store or Play Store. Please enter the trade fair name in the search mask. Download the app and log in with the same access data you used for the ticket store.

You will then find your ticket in the wallet function of the trade fair app.

If you have any further questions, please send your question by e-mail ( or contact the Ticket Shop hotline at +49 221 821-3640.

When you buy a ticket in the ticket store, you will receive a ticket for almost all events in a separate e-mail.

For some trade fairs, the ticket is also valid in the VRR (Verkehrsverbund Rhein-Ruhr). Please note the logos on your trade fair ticket.

Expo tickets give you access to our exhibition area only. With the Congress ticket you also have access to the stages and can participate in exciting workshops, lectures and discussions.


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You can park in the P21 parking lot. With the NUNAV app you will be guided there immediately.

With our Congress- as well as with our Expo-Ticket you can park for free at the corresponding parking lot. Just have your ticket ready to show.

Access to the visitor parking lots will be closed approximately 2 hours after the end of the event.


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On the insureNXT homepage you can subscribe to the visitor newsletter for free. There you can also unsubscribe at any time. Your e-mail address will be treated strictly confidential.

Unfortunately, we do not have a bank on the exhibition grounds. However, you will find Sparkasse KölnBonn ATMs at the North Entrance. If you have any other concerns, such as currency exchange, please go to Cologne Central Station. There you will find a branch of ReiseBank. The main station can be reached by S-Bahn in 2 minutes from the station Köln Messe/Deutz.